Having a great mentor in your professional or personal life is a luxury that some of us just do not have the opportunity to experience.
In this case, learning what “not to do” can be just as important as knowing what “to do”.
“Not learning” from co-workers, supervisors, the media, etc. just takes a keen eye, lots of patience and great instincts.
The recent Bank of America Twitter debacle (see link) is a perfect example of how attempting to give great customer service turned very wrong. Bank of America’s lack of caring and personal touch shows that even huge corporations can make giant mistakes.
Depending upon your line of work and/or your professional goals, the “Golden Rule” is usually a great place to start when it comes to learning what to do and how to treat people. Common sense is also vastly underrated too. Be sure to use them, as the two go hand-in-hand.
Moreover, if there is nobody to help guide you along to where you envision yourself, do not wallow in self pity, instead take control and self-educate as best you can. Professional books, clinics/course and online forums can help enlighten your horizons on your profession and get you to engage in professional organizations and career development opportunities.
In addition, networking with others in your profession may also shed some light on what you may be missing from the lack of mentorship/leadership that you have coped with.
Likewise, if you can’t see how your job is supposed to be carried out, consider observing and taking notes of what you will not do as you move along in your professional career.
These notes will serve as a reference point for you to look back on if a situation arises in the future. Lastly, you may also be able to share this valuable information with others when the day comes along, so you can help others who are in a similar situation to you.
Follow Bert DeSalvo on Twitter @CoachDeSalvo